SDTP did a project for a pharmaceutical company whose goal is to provide good health to its customers and is the leader in its industry. They aim to speed up the accessibility of innovative and affordable medicine to every nook and corner of the country. In its journey, the company has been acclaimed for outstanding performance and achievement by multiple leading organizations. The company focuses on bringing change in the core processes. The entire team, including quality and manufacturing teams, visualize, produce, and launch transformative solutions to improve the manufacturing processes and core quality. Its annual revenue for 2021 was $2.594 billion, a 12% increase from 2020 and the total number of employees are 21650.
Problem Statement: To enhance the entire internal stakeholder management by offering innovative solutions and improving the stakeholder experience.
The entire finance team based in India, Europe, North and South America, and the CIS countries underwent the Design Thinking course. The team deep dived in the process to move across the concepts swiftly. They firmly believed that a mindset change is a crucial need to successfully implement change, and be future-ready and agile at the same time.
Outcome: The program resulted in a higher Customer Satisfaction Index and reduced TAT by 17 per cent. It also resulted in process efficiency and some of the processes were reinvented and recreated to improve customer satisfaction.
